Refund policy

Returns, Exchanges & Cancellations

Effective date: 11 September 2026

1. Order Changes & Cancellations

You may cancel your order for a full refund at any time before it is handed over to the shipping carrier. Email support@edgyfashionmz.com with your order number as soon as possible. Changes to items, colours, or delivery details depend on availability and fulfilment status; we will confirm whether a requested change can be made. Once the parcel has been handed over to the carrier, we cannot guarantee that it can be stopped or redirected — you may use our return procedure after delivery, subject to the conditions below. This does not affect your statutory cancellation rights.

2. 7-Day Return & Exchange Request Window

Customers who need a return or exchange must contact us by email within 7 calendar days of receiving the order. This is the period for contacting us, not a requirement for our warehouse to receive the parcel within 7 days. Please send the return within 7 days of notifying us, or within any longer period required by applicable law or agreed with our team.

3. Item Condition

For a change-of-mind return or exchange, jewelry must be unworn, undamaged, and in its original condition, with original packaging (including any protective pouch or box).

For hygiene reasons, earrings that have been worn, or whose hygiene seal has been removed, cannot be returned or exchanged as a change of mind, where such exclusions are permitted by applicable law. This does not affect your statutory rights for faulty, damaged, incorrect, or misdescribed goods.

Gift cards are not covered by this physical-goods return procedure; any rights required by law remain unaffected.

4. Faulty, Damaged, Incorrect or Misdescribed Goods

If there is a problem with your item — for example a clasp that breaks, plating that arrives already flaking, or a wrong item — contact support@edgyfashionmz.com with your order number and photographs. We will arrange an appropriate refund or replacement and cover necessary return shipping costs, including a prepaid return label or an agreed alternative.

The 7-day request window and item-condition requirements do not limit statutory rights relating to faulty, damaged, incorrectly supplied, or misdescribed goods.

5. Fees & Shipping Costs

  • Restocking and administrative fees: $0.
  • For eligible change-of-mind returns and exchanges, the customer pays return postage.
  • Change-of-mind returns are sent to our returns facility in China. We will confirm the exact receiving address before you ship.
  • For faulty, damaged, or incorrectly supplied goods, edgyfashionmz covers necessary return postage.
  • We do not retrospectively charge outbound shipping that was originally provided free of charge.
  • Exchanges depend on stock availability. If the requested item is unavailable, you may return an eligible item for a refund instead.

6. How to Start a Return

  1. Email support@edgyfashionmz.com within 7 calendar days of delivery with your order number, the item, and whether you want a return or an exchange.
  2. We will provide return instructions and the designated receiving address. Do not send parcels to any address other than the one we confirm.
  3. Keep your proof of postage and tracking information.

If a returned item does not meet the ordinary return conditions, we will explain the reason and discuss next steps rather than automatically disposing of it.

7. Refund Processing

Eligible refunds are issued to the original payment method, processed within 5–7 business days of receiving and checking the returned goods, or sooner where required by law. Payment providers may take additional time to display the refund. Mandatory consumer rights and refund deadlines take precedence over this policy.

8. Not Sure About a Piece?

Unsure about sizing, materials, or how a piece is worn (for example dreadlock cuffs or ear cuffs)? Email support@edgyfashionmz.com before ordering. If your first order is not suitable, contact us within 7 calendar days of delivery to request an exchange, subject to the conditions above.

Contact: support@edgyfashionmz.com — we aim to respond within 1–2 business days.